Frequently Asked Questions

Our website works as a catalog — browse the collection, and when you've found something you love, click "Enquire on WhatsApp" on the product page (or message us directly). Our team will confirm availability, price and delivery details, and finalize your order with you right there on WhatsApp.

We currently accept UPI and bank transfer. Once your order is confirmed on WhatsApp, our team will share the payment details with you directly there.

Yes — only ever pay using the UPI ID or bank account details shared from our official WhatsApp number. We never ask for your UPI PIN, card details or net-banking password. If a payment request ever looks unfamiliar, please double-check with us on WhatsApp before paying.

Please send us your payment screenshot or UTR/reference number on WhatsApp (the same chat where you placed your order) and we'll confirm it right away. If there's an issue, we'll resolve it or process a refund within 5–7 business days.

We deliver across India. Currently we do not ship internationally, but we plan to expand soon.

Standard delivery takes 5–8 business days. Express delivery (where available) takes 2–3 business days. Delivery timelines are estimates and may vary due to courier delays or public holidays.

Standard shipping is free on most orders delivered within India. A charge may apply in a few cases, such as remote or hard-to-reach pin codes that our couriers surcharge, express delivery, orders needing special handling, or delivery outside India. If anything applies to your order, we'll tell you on WhatsApp before you pay, never afterwards.

Yes, always. All orders are shipped in plain, unmarked packaging with no brand names or product descriptions visible on the outside. Your privacy is our top priority.

Once your order is dispatched, we'll share the courier name and tracking number directly on WhatsApp — the same chat where you placed your order — so you can follow your parcel's progress.

Please contact us within 48 hours of the expected delivery date if your package hasn't arrived. We'll investigate with the courier and provide a resolution. See our Shipping Policy for full details.

Every order qualifies for Open Box Delivery — please inspect your jewellery in front of the delivery person before accepting the parcel. We recommend recording an unboxing video. If the item is damaged, defective, or different from what you ordered, refuse the parcel or report it to us within 24 hours. See our Open Box Delivery Policy for the full process.

Once you've inspected and accepted a parcel as correct under our Open Box Delivery Policy, the sale is final and we're unable to offer a return. This is why we recommend always checking your jewellery at the doorstep before accepting delivery.

Refunds apply if you cancel your order before it ships, if a parcel is refused/undelivered and returned to us, or for a valid open-box damage claim. Since payment is made via UPI or bank transfer, refunds are sent back to the same UPI ID or bank account within 5–7 business days. See our Refund Policy for full timelines.

Yes — you can cancel any time before your order is dispatched. Once it has shipped, it can no longer be cancelled. Message us on WhatsApp as soon as possible to request a cancellation.

No — our website works as a catalog, and orders are placed directly over WhatsApp, not through the website. Creating a free account is optional and simply lets you save a wishlist of pieces you love for next time.

Click "Forgot Password" on the login page and enter your registered email address. We'll send you a password reset link. If you don't receive the email within a few minutes, check your spam folder or contact us.

To request account deletion, email us at shivangi.a735@gmail.com from your registered email address. Please note that we may be required to retain certain order records for legal compliance even after deletion.

Yes. We use SSL encryption for all data in transit, store passwords as secure hashes, and never share your personal data with third parties except as described in our Privacy Policy.

Ring and bracelet product pages include a size guide with measurement instructions. We recommend measuring an existing ring or bracelet that fits you well and comparing it against the chart. If you're between sizes or unsure, feel free to contact us and our team will help you choose.

Stock is updated regularly. If a product is out of stock, you can add it to your wishlist to be notified when it's back, or contact us and we'll let you know the expected restock date.

We do our best to show accurate product colours. However, colours can appear slightly different depending on your screen settings, brightness and lighting. If colour accuracy is important, feel free to contact us before ordering.

To keep your jewellery looking its best, store pieces separately in a soft pouch to avoid scratches, keep them away from perfume, lotion, and water, and clean gently with a soft, dry cloth. Specific care instructions are included with each piece.