Terms & Conditions

1. Acceptance of Terms

Welcome to Luxe Glanz Aura ("Luxe Glanz Aura", "we", "our", "us"). By accessing or using our website (www.luxeglanzaura.com), creating an account, or placing an order, you agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy.

If you do not agree with any part of these Terms, you must not use our website or services. We reserve the right to update these Terms at any time; continued use after changes are posted constitutes acceptance of the revised Terms.

2. Eligibility

You must be at least 18 years of age to create an account or make a purchase on our website. By using our site, you represent and warrant that you are 18 or older and have the legal capacity to enter into a binding agreement. If you are accessing the site on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

3. Your Account

When you create an account with us, you agree to:

• Provide accurate, current and complete information
• Maintain and promptly update your account information
• Keep your password confidential and not share it with third parties
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or remain inactive for an extended period.

4. Products & Pricing

We make every effort to display our products and their colours, sizes and descriptions as accurately as possible. However, we do not guarantee that product descriptions, images or other content are error-free, complete or current.

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated
• We reserve the right to modify prices at any time without prior notice
• Price changes will not affect orders that have already been confirmed
• We reserve the right to discontinue any product at any time
• In the event of a pricing error, we reserve the right to cancel the order and issue a full refund

5. Orders & Payment

Our website works as a catalog — there is no cart or online checkout. To place an order, you browse our collection on the website and then message us directly on WhatsApp (via the "Enquire on WhatsApp" button on a product, or our listed WhatsApp number) to confirm the product, price and delivery details with our team. Your order is not confirmed until our team confirms it with you on WhatsApp.

We reserve the right to refuse or cancel any order at our discretion, including for reasons such as product unavailability, suspected fraud, or errors in product or pricing information. If your order is cancelled after payment, you will receive a full refund.

We currently accept the following payment methods, arranged directly over WhatsApp:

• UPI
• Bank transfer

6. Payment Method

Only make payment using the details shared from our official WhatsApp number. Luxe Glanz Aura is not responsible for any payment made to an unofficial or unverified account.

If you've made a payment but haven't received order confirmation, please contact us within 48 hours with your payment screenshot or UTR/reference number. We will investigate and initiate a refund, where applicable, within 5–7 business days.

7. Shipping & Delivery

Standard shipping is free on most orders delivered within India. We reserve the right to charge for delivery where the address is in a remote, restricted or hard-to-reach location, where express or specially handled delivery is requested, or where delivery is outside India. Any such charge is quoted and agreed with you on WhatsApp before your order is confirmed and before payment is taken. Delivery timelines shared with you are estimates only and are not guaranteed.

• Standard delivery: 5–8 business days
• Express delivery: 2–3 business days (where available)
• Free shipping is available on orders above a minimum order value as displayed on the website

All orders are packed in discreet, unmarked packaging to protect your privacy. We are not responsible for delays caused by courier partners, natural disasters, strikes, customs processes or any other events outside our control.

Risk of loss and title for all products passes to you upon delivery to the shipping address you provided.

8. Returns & Refunds

Every order is covered by our Open Box Delivery Policy — please inspect your jewellery in front of the delivery person before accepting the parcel, and report any damage, defect or mismatch to us within 24 hours on WhatsApp with an unboxing video. Once you accept a parcel as correct, the sale is final and we do not offer returns or refunds for it. See our Open Box Delivery Policy for the full process.

Rejected or Undelivered Parcels

If a parcel is refused at the door, returned to us by the courier (RTO — Return to Origin), or could not be delivered due to an incorrect address or repeated failed delivery attempts, the following policy applies:

• Shipping charges are non-refundable. The original shipping fee agreed upon covers the cost of dispatch and is not returned regardless of the delivery outcome.
• A refund equal to the item value only (order total minus shipping charges) will be processed to the same UPI ID or bank account you paid from, once the parcel is confirmed as returned to us — typically within 5–7 business days.
• Repeated rejection of deliveries may result in us requiring advance payment for future orders.

See our Refund Policy for full details on refund triggers, methods and timelines.

9. Cancellations

You may cancel your order before it is dispatched. To cancel, message us on WhatsApp as soon as possible. Once an order has been dispatched, it cannot be cancelled and cannot be returned after delivery.

If payment has already been made for an order cancelled before dispatch, a full refund will be processed to the same UPI ID or bank account you paid from, within 5–7 business days.

We reserve the right to cancel orders in cases of stock unavailability, pricing errors, or suspected fraudulent activity. You will be notified on WhatsApp and refunded in full if we cancel your order.

10. Intellectual Property

All content on this website — including text, images, logos, graphics, product photographs, videos and software — is the property of Luxe Glanz Aura or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from this website without our prior written consent. Personal, non-commercial use for browsing and shopping is permitted.

11. Prohibited Use

You agree not to use our website for any unlawful purpose or in any manner that could damage, disable, or impair the site. Specifically, you must not:

• Submit false, misleading or fraudulent information
• Use automated tools to scrape, crawl or harvest data from our website
• Attempt to gain unauthorised access to any part of our systems
• Interfere with or disrupt the integrity or performance of the website
• Engage in any activity that could expose us to legal liability
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

12. Disclaimer

Our website and products are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the website will be uninterrupted, error-free or free of viruses or other harmful components. Product colours may appear slightly different on screen due to monitor settings and lighting variations.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Luxe Glanz Aura and its directors, employees, agents and partners shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of, or inability to use, our website or products.

Our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the amount paid by you for the order giving rise to the claim.

14. Indemnification

You agree to indemnify, defend and hold harmless Luxe Glanz Aura and its officers, directors, employees and agents from and against any claims, liabilities, damages, judgments, losses, costs and expenses (including reasonable legal fees) arising out of or relating to your violation of these Terms or your use of the website.

15. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh, India.

We encourage you to contact us first to resolve any dispute amicably before resorting to legal proceedings.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. The "Last updated" date at the top of this page will reflect any revisions. Your continued use of our website after changes are posted constitutes your acceptance of the revised Terms. We recommend reviewing these Terms periodically.

17. Contact Us

If you have any questions about these Terms and Conditions, message us on WhatsApp or reach us here:

• WhatsApp: Chat with us
• Email: shivangi.a735@gmail.com
• Address: Luxe Glanz Aura, Vijaya Apartment, Ahinsa Khand - 2, Indirapuram, Ghaziabad, Uttar Pradesh 201014