Shipping Policy

1. Where We Ship

We ship to serviceable pin codes across India. A small number of remote, restricted or hard-to-reach locations may not be serviceable by our courier partners, or may take longer to reach. If your pin code is affected, we'll tell you on WhatsApp before your order is confirmed.

We do not offer international shipping as standard. If you're outside India and would like to order, message us on WhatsApp and we'll let you know whether delivery is possible and what it would cost.

2. How Orders & Shipping Work

Our website works as a catalog — there's no cart or online checkout. Browse the collection, and when you've chosen a piece, click "Enquire on WhatsApp" (or message us directly) to place your order. Our team will confirm availability, price, any applicable shipping charge and the estimated delivery time for your pin code, and take payment via UPI or bank transfer, all over WhatsApp — before your order is packed and shipped.

3. Shipping Charges

In a small number of cases a delivery charge may apply. This is typically where:

• the delivery address is in a remote, restricted or hard-to-reach location that our courier partners surcharge;
• you request express or time-guaranteed delivery instead of standard shipping;
• the order requires special handling, additional insurance or oversized packaging;
• delivery is outside India, which is arranged only on request; or
• a parcel needs to be re-dispatched after a failed delivery attempt caused by an incorrect address or unavailability.

4. Packaging & Privacy

All orders are packed in discreet, unmarked packaging with no indication of the contents on the outside, to protect your privacy. The sender name on the shipping label will not reveal the nature of the products inside.

5. Delivery Timelines

• Standard delivery: 5–8 business days
• Express delivery: 2–3 business days, where available for your pin code

Estimated delivery dates shared with you on WhatsApp are based on courier-provided estimates and are not guaranteed. Delivery timelines begin once your order is shipped, not from the date it is placed.

6. Order Tracking

Once your order is shipped, we'll share the courier name and tracking number directly on WhatsApp — the same chat where you placed your order — so you can follow your parcel's progress.

7. Delays Outside Our Control

We are not responsible for delivery delays caused by courier partners, natural disasters, weather, strikes, regional restrictions, customs or regulatory processes, or any other circumstances beyond our reasonable control. We will keep you informed on WhatsApp if we become aware of a significant delay affecting your order.

8. Failed Delivery & Address Issues

If a delivery attempt fails due to an incorrect or incomplete address, your unavailability, or refusal to accept the parcel, the courier may attempt redelivery or return the parcel to us (RTO). Please see our Refund Policy for what happens to shipping charges and any applicable refund in this situation.

9. Risk of Loss

Risk of loss and title for all products passes to you upon delivery to the shipping address you shared with us. If your parcel arrives damaged or tampered with, please message us on WhatsApp within 48 hours of delivery with photos of the package and contents so we can assist you.

10. Contact Us

For questions about shipping, delivery timelines or a specific order, message us on WhatsApp with your order details, or reach us here:

• WhatsApp: Chat with us
• Email: shivangi.a735@gmail.com
• Address: Luxe Glanz Aura, Vijaya Apartment, Ahinsa Khand - 2, Indirapuram, Ghaziabad, Uttar Pradesh 201014