Privacy Policy

1. Who We Are

Luxe Glanz Aura ("Luxe Glanz Aura", "we", "our", "us") is a fine jewellery retail business operating from Ghaziabad, Uttar Pradesh, India. Our website is www.luxeglanzaura.com and our primary contact is shivangi.a735@gmail.com.

Our website works as a catalog — you browse our collection online, and orders are placed and confirmed directly with our team over WhatsApp. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information across both the website and that WhatsApp conversation. By using our website, you agree to the practices described in this policy.

2. Data We Collect

We collect information you provide directly to us and information collected automatically when you use our site.

Information you provide:

• Name, email address, phone number and delivery address when you register an account or place an order with us on WhatsApp
• Login credentials (email and password, stored as a secure hash), if you create an account
• Messages and order details you share with us on WhatsApp, or submitted through our contact form
• Wishlist and browsing preferences saved to your account

Information collected automatically:

• IP address, browser type, operating system and device identifiers
• Pages visited, time spent on pages, referring URLs and click behaviour
• Session data and cookies (see Section 5)

3. How We Use Your Data

We use the information we collect to:

• Confirm and fulfil orders placed with us on WhatsApp, and share delivery and tracking updates
• Create and manage your account, if you choose to create one
• Respond to your enquiries and customer support requests
• Send account-related emails (password reset, welcome email)
• Improve our website, products and services
• Detect, prevent and address fraud, security incidents and technical issues
• Comply with legal and regulatory obligations

We will only send you marketing communications if you have opted in to receive them. You may unsubscribe at any time.

4. Payment Data

When you make a payment, you may share a payment screenshot or UPI/bank transaction reference with us on WhatsApp so we can confirm and process your order. We retain this reference alongside your order record for accounting purposes, but we never have access to your UPI PIN, card details or net-banking password.

Please only make payment using the UPI ID or bank account details shared from our official WhatsApp number.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: Required for the website to function — session management and login state. These cannot be disabled.
• Preference cookies: Remember your settings and preferences (e.g., saved address).
• Analytics cookies: Help us understand how visitors interact with our website (e.g., pages visited, time on site). Data is aggregated and anonymous.

You can control or delete cookies through your browser settings. Disabling essential cookies may affect the functionality of the site (e.g., staying logged in between pages).

6. Sharing Your Data

We do not sell, trade or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, subject to strict confidentiality agreements:

• WhatsApp (Meta) — order enquiries, confirmations, payment coordination and delivery updates take place over WhatsApp; your use of WhatsApp is also subject to Meta's own privacy policy
• Shipping and logistics partners — to deliver your orders (your name, phone and address are shared for delivery purposes)
• Email service providers — to send account-related emails
• Analytics platforms — to understand site usage (in aggregated, anonymised form)

We may also disclose your information where required by law, court order or government authority, or to protect the rights, property or safety of Luxe Glanz Aura, our customers or the public.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including:

• Order and transaction records are retained for a minimum of 7 years to comply with Indian accounting and tax regulations
• Account information is retained for as long as your account is active, plus a reasonable period thereafter
• Contact form submissions are retained for up to 12 months

You may request deletion of your account and associated data at any time (see Section 8). Note that we may be required to retain certain records for legal compliance even after deletion.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request your data in a structured, commonly used format
• Withdrawal of consent: Withdraw marketing consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at shivangi.a735@gmail.com or message us on WhatsApp. We will respond within 30 days.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include SSL/TLS encryption for data in transit, hashed password storage, and access controls limiting who can access customer data.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. If you suspect any security breach, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites or services (including WhatsApp). We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of any third-party site you visit.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, message us on WhatsApp or contact us here:

• WhatsApp: Chat with us
• Email: shivangi.a735@gmail.com
• Address: Luxe Glanz Aura, Vijaya Apartment, Ahinsa Khand - 2, Indirapuram, Ghaziabad, Uttar Pradesh 201014